Privacy Policy

Friandise is committed to preserving the privacy of all of our customers and the visitors to our website at
www.friandise.co.uk. Please read the following privacy policy.By registering or placing an order on this website, you are confirming that you have read this policy and that you understand how we use and transfer the information that we hold about you.
INFORMATION THAT WE COLLECT FROM YOU

When you visit, register or order products or services on www.friandise.co.uk you may be asked to provide certain information about yourself including your name, contact details and address. All information is encrypted which means that ONLY the receiver of the information (i.e. Friandise ) can read this information. To do this we use the industry standard Secure Socket Layer (SSL) 128 bit encryption technology (when in use you will see the padlock at the bottom of the browser) which is the recognised standard for secure transactions.
Should you have any queries relating to either privacy or security you can email info@friandise.co.uk
We do not have access to or retain credit or debit card details as these are entered into a system provided by a third party.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.

USE OF YOUR INFORMATION

Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders.
DISCLOSURE OF YOUR INFORMATION

We will never sell your data or share it with other companies.
The information you provide to us may be accessed by or given to third parties where those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.  Some of these third parties are located outside of the European Economic Area.  These parties handle data in a way which is aligned to the GDPR requirements.
Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

COOKIES

Cookies are small amounts of information which we may store on your computer and are only used on this shopping site to keep track of the contents of your shopping basket once you have selected a product.

SECURITY AND DATA RETENTION

Under GDPR you have the right to request that we delete all traces of you from our system.  This is referred to as the right to erasure.  If you would like to exercise this right then please email info@friandise.co.uk and we will action your request within 28 days.  Please note however that we are legally required to keep sales records for a period of 6 years so, when you make a purchase from us, the information that relates to that purchase will be retained for this 6 year period.
Other than in the above circumstances, the information that you provide us with will remain on our systems indefinitely to enable you to continue to use your account and receive information from us.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us email info@friandise.co.uk or send a message through our  Contact us page.  We will respond to any requests within 28 days.

CHANGES TO OUR PRIVACY POLICY

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.

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